Refund policy

Last updated: September 1, 2026

We want you to have clear information before and after your purchase. This policy applies to purchases made directly from the EMUAIDMAX online store.

30-day return window

You may request a return within 30 calendar days after your order is delivered. To be eligible for a change-of-mind return, the item must be unopened, unused, in its original packaging, and in the same condition in which it was received. Proof of purchase is required.

Opened or used products

Because topical personal-care products cannot be resold safely after opening, opened or used products are not eligible for a change-of-mind return. This restriction does not apply when an item arrives damaged or defective, or when we send the wrong item.

Damaged, defective, incorrect, or missing items

Please inspect your order after delivery. Contact us within 7 calendar days if the package or product is damaged, defective, incorrect, or incomplete. Include your order number and clear photographs when applicable. After review, we will provide an appropriate replacement, refund, or other remedy at no additional shipping cost to you.

Starting a return

Before sending anything back, email rosalynfisherucsyi@outlook.com with your order number and reason for the request. If approved, we will provide return instructions. Items returned without prior authorization may not be accepted.

Approved returns should be sent to: EMUAIDMAX Returns, 508 Forest Ave, Johnson City, TN 37601, United States.

Return shipping

For an approved change-of-mind return, the customer is responsible for return shipping and the original shipping charge is non-refundable. We recommend using a tracked service because we cannot issue a refund for a return that does not reach us. If the item was damaged, defective, or sent incorrectly, we will cover the reasonable return shipping cost or provide another suitable solution.

Refunds

We will notify you after the return is received and inspected. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card provider may need additional time to post the refund. If more than 15 business days have passed since we approved your refund, contact us.

Exchanges

The fastest way to obtain a different item is to return the eligible item and place a new order after the return is approved. If we sent an incorrect or defective item, contact us so that we can arrange the appropriate replacement.

Order cancellations and address changes

Contact us as soon as possible if you need to cancel an order or correct the shipping address. We cannot guarantee changes after an order has entered fulfillment. If an order has already shipped, the applicable return rules will apply.

Legal rights

This policy does not limit any rights or remedies that cannot be excluded under applicable consumer law.

Contact

Email: rosalynfisherucsyi@outlook.com
Phone: +1 623-464-5454
Contact form: Contact us